Refund policy

Returns

We want you to be completely happy with your purchase. However, all our products are handcrafted. We cannot offer cash refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns are for store credit only. No cash or credit refunds

Additional non-returnable items:
Gift cards

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a gift card issued in the amount of the purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andy@kabukihats.com and send your item to: 801 N Decatur St, Watkins Glen, NY 14891

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping 
To return your product, you should mail your product to:  801 N Decatur St, Watkins Glen, NY 14891

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.